ATTRELL HYUNDAI ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE
Providing Services to People with Disabilities
At Attrell Hyundai, we are committed to providing an accessible, welcoming, and inclusive environment for all customers. We strive to ensure that every individual, including people with disabilities, receives excellent customer service with dignity, independence, integration, and equal opportunity.
Assistive Devices
Attrell Hyundai is committed to serving customers who use assistive devices to obtain, use, or benefit from our products and services.
Our team members are trained to work with various assistive devices and will make reasonable efforts to accommodate customers who use them while visiting our dealership.
Communication
We will communicate with people with disabilities in ways that take into account their individual needs and preferred methods of communication.
Our staff will work with customers to determine the most appropriate way to provide information and assistance.
Service Animals
Attrell Hyundai welcomes customers with disabilities who are accompanied by a service animal.
Service animals are permitted in all areas of our dealership that are open to the public, unless otherwise prohibited by law.
If it is not readily apparent that an animal is a service animal, we may request documentation as permitted under applicable legislation.
Support Persons
Customers with disabilities who are accompanied by a support person are welcome to have that person accompany them throughout our dealership.
Attrell Hyundai will not charge admission or additional fees for support persons.
Notice of Temporary Disruption
If there is a planned or unexpected disruption to services or facilities used by customers with disabilities, Attrell Hyundai will provide notice as soon as reasonably possible.
The notice will include:
- The reason for the disruption
- The anticipated duration
- Alternative facilities or services available, where applicable
Notices will be posted prominently at our dealership and, when appropriate, on our website.
Dealership Location
Attrell Hyundai
100 Canam Crescent
Brampton, Ontario
Information and Communication
Attrell Hyundai is committed to providing information in accessible formats upon request.
When requested, we will provide information regarding our products, services, and public safety in accessible formats or with communication supports in a timely manner and at no additional cost.
Our website is designed to support accessibility and will continue to comply with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and applicable Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, or any updated standards required by Ontario legislation.
Training
Attrell Hyundai provides accessibility training to employees, managers, volunteers (where applicable), and anyone acting on behalf of the dealership who interacts with customers or participates in developing customer service policies.
Training is provided as soon as practicable after employment begins and whenever accessibility policies are updated.
Training includes:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
- The requirements of the Integrated Accessibility Standards Regulation (IASR) and Customer Service Standard.
- Attrell Hyundai's accessibility policies and practices.
- How to communicate and interact effectively with people with various types of disabilities.
- How to assist customers using assistive devices, service animals, or support persons.
- What to do if a customer with a disability is experiencing difficulty accessing our products or services.
Training records are maintained in accordance with applicable legislation.
Feedback Process
Attrell Hyundai welcomes feedback regarding the accessibility of our customer service.
Customers may provide feedback by:
- Speaking with a member of our management team
- Calling the dealership
- Sending an email
- Submitting written correspondence
- Using any other communication method that meets their accessibility needs
Feedback will be reviewed by dealership management or an appointed representative.
Where a response is requested, customers can generally expect acknowledgement within a reasonable timeframe, and concerns will be addressed through Attrell Hyundai's customer service and complaint resolution process.
Modifications to this Policy
Attrell Hyundai is committed to ensuring that all policies respect and promote the dignity, independence, integration, and equal opportunity of people with disabilities.
Any policy that does not support these principles will be reviewed and modified or removed as necessary.
Contact Information
Attrell Hyundai
100 Canam Crescent
Brampton, ON
Phone: (905) 791-9500
Website: www.attrellhyundai.com
For questions or to request accessible formats or communication supports, please contact us by phone, email, or by visiting the dealership.
